Technology continues to shape the courier and logistics industry. Through key innovations, people are moving things more efficiently than ever.
These technological trends will help fuel the industry over the next decade. Experts predict that the global courier services market will grow to $464,300 million by 2025.
But what exactly are these trends? How are they going to affect courier companies and customers alike?
Continue reading below for a comprehensive lowdown.
Understanding Industry Trends
For people to appreciate the way courier and logistics companies do things, they need to understand the trends that affect the industry as a whole.
Regardless of the type of professional courier service, certain trends affect them one way or another. Let’s take a look at some of these tech trends that are shaping the courier and logistics industry.
Though logistics companies are embracing digitalization, they still have a long way to go as far as maximizing its benefits. Nevertheless, customers will see more courier companies completing their transactions digitally.
More companies will increase their efficiency. At the same time, they will also reduce their costs. They can do so by consolidating all payments using digitalization.
Digitalization will also help improve their procurement processes. Furthermore, logistics providers will integrate their digital channels. This means they can optimize their solutions while providing transparency to their customers.
2. Drones and Smart Glasses
The use of drones and smart glasses will continue to influence courier providers. These two gifts of technology make companies more flexible. They also improve the speed of their deliveries.
People can expect to see more companies using self-driving vehicles and trucks. These vehicles can perform dependable same-day deliveries in both rural and urban communities.
Meanwhile, smart glasses open the possibility of hands-free route searches. Through the glasses, companies can also use augmented reality to employ face recognition. This means their deliveries are as accurate as possible.
3. More Chatbots and Collab Robots
Consumers can also expect more courier and logistics providers to use voice-controlled chatbots. These chatbots help companies interact with customers in different stages of their transactions. They can help in the shopping, ordering, and picking phases, to name a few.
Furthermore, companies will continue to use robots in many of their warehouse requirements. Robots can help out in the storing and packaging of items.
Providers will also use collaborative robots, or cobots. These robots function mainly to assist in delivery and warehouse.
Interestingly, these robots are not out to replace the human workforce. Instead, companies are integrating them with the current workforce.
4. QR Codes and RFID Tags
More courier companies will use QR codes and radio frequency identification (RFID) tags. These two particularly work on the messenger services and operational requirements of companies.
Couriers tag shipments with QR codes. This helps both the provider and the customer track the shipments in real-time.
Unlike the barcodes that involve some manual aspects, RFID can automate these tasks. It can tag and sort items upon arrival to expedite the delivery process.
Additionally, it can identify problems concerning inventory and equipment, thanks to the tags.
5. Data Analytics
The number of courier providers that embrace data analytics will also increase. Companies compile the data coming from their daily operations. In turn, they analyze the data to determine key factors that affect their operations.
These factors include the times where peak demands occur. They use the data to chart forecasts and predictions concerning supply and demand. Moreover, they analyze the information to make adjustments on their turnaround times, fuel consumption, and route optimization.
Additionally, they use the data to improve their inventory and labor management.
6. Web-Based Routing
More companies will use web-based routing software to optimize their deliveries. The software allows them to increase the speed of their deliveries to achieve better client satisfaction.
Moreover, they can provide a higher level of accountability in their procedures. The software makes sure that effective operational checks are in place.
In essence, the cloud-based software works by detecting clever shortcuts. It then passes on the instructions to the dispatchers for faster deliveries.
The key, however, lies in the accuracy of the map. Expect a faster delivery of the goods if the map is accurate.
7. Smart Road Tech
Though the technology is still in its infancy, expect more companies to embrace smart road technology. This technology involves the integration of solar panels into asphalt roads. The purpose of the solar panels is to create heat that will melt the snow on the roads.
This will pave the way for courier and logistic vehicles to traverse more roads during winter. Moreover, the technology can also power up street lights. It can also detect problems on the road that may cause traffic disturbances.
8. Block chain Technology
This technology pertains to a list of records or “blocks” that link together through cryptography. The block chain does not allow the modification of data. Thus, this allows logistics and courier providers to offer more transparency and accountability to their customers.
Block chain technology provides end-to-end visibility of the shipments’ status. It also allows providers to manage incidents in a more proactive manner.
Today, some companies use new applications that feature block chain technology. One example is when a client places a shipment order, they can get hold of a smart contract. The courier company can provide the smart contract upon delivery as soon as it verifies all intermediate points and validations.
9. The IoT
Last but not least is the Internet of Things, or IoT. This is a system of devices, objects, or machines that transmit data without the need for any human interaction.
Today, some companies use acoustic and visual sensors to predict equipment failure. It is one of the most helpful tools in asset tracking and supply chain management.
Stay Ahead in the Logistics Industry
These technological trends will play bigger roles in the courier and logistics industry. Consumers want a courier that is up-to-date when it comes to the latest trends.
To send or pick up items efficiently, let Xpedited Delivery & Logistics handle the job. Request a quick quote and get items moving, right away!